SUPPORT

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FAQ

  • About Service

    What is Game Town?

    Game Town delivers the world’s best games straight to your mobile device. Enjoy the best of arcade, sports and mind-boggling puzzle games for hours.

    What can I do with Game Town?

    Bring out the gamer in you and enjoy our selection of the world’s top games. Choose from action, sports, adventure, and stimulating puzzle games that will keep you addicted for hours. Our service is suitable for all age groups.

    Am I eligible to use Game Town?

    As a subscriber, you must be 18+ or have received permission from your parents or a legal guardian or anyone authorised to pay your bill.

    Is Game Town compatible with my device?

    The service is compatible with all smartphones and tablets, and requires a basic 3G internet connection.

    How was I subscribed to Game Town?

    You visited one of our promotional pages and clicked on the subscription button.

    How much does the service cost?

    You will be charged $9.99 per month. This rate is mentioned on the promotional page that you visited before you subscribed to the service.

    How do I manage or cancel my subscription?

    Contact Customer Care for any issues.

    • Call us on +1 833-259-0552

    • Send an email to supportUS@gametown.me

    • To cancel, send STOP to 35349

    Why does your service sometimes show up with a different name on my mobile phone bill?

    This is mainly due to limitations on an operator’s billing and invoicing platform.

    How often are new games added to the service?

    Regular game updates and new additions ensure you’ll never run out of games to play.

    Who regulates your services?

    There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations.

  • Subscription

    How do I subscribe to Game Town?

    Simply visit one of our promotional pages or contact your mobile operator to activate the service.

    How am I charged for the service?

    The service costs $9.99 per month. This amount will be deducted from your prepaid account or reflect in your post-paid bill.

    Can I change the mobile number in my account?

    At the moment, this is not possible.

  • Refunds

    Can I apply for a refund?

    You may request a refund if you are not totally happy with the service. Just get in touch with Customer Care for assistance.

    What details should I provide for a refund?

    Reach out to Customer Care mentioning the mobile number registered with the service, and an email address for further correspondence.

  • Customer Care

    How do I contact Customer Care?

    Our dedicated Customer Care Team is always at your service.

    • Call us on +1 833-259-0552

    • Send an email to supportUS@gametown.me